Refund & Cancellation Policy

Effective 1 October 2026 · AT Digital Solutions LLC, trading as Wrenmoor Digital

Our services are custom work produced for each client, so this policy explains when a payment can be refunded or an engagement cancelled. It forms part of our Terms of Service.

1. Cooling-off before work starts

If you cancel in writing within 48 hours of paying a deposit or payment link, and we have not yet started work, we refund the full amount you paid.

2. Projects already in progress

• Once work has started, the deposit covers discovery, planning and the time already spent and is non-refundable.
• If you cancel a project midway, you pay for the work completed up to the cancellation date. Any amount you prepaid for milestones that have not been started is refunded.
• Milestones that have been delivered and approved are not refundable.

3. Retainers and subscriptions

Monthly retainers can be cancelled at any time with 30 days' written notice. The current month is not refundable; any month prepaid beyond the notice period is refunded in full.

4. If we fail to deliver

If we cannot deliver what was agreed in the Proposal and the cause is on our side, we refund the payment for the undelivered part, or the full amount if nothing usable was delivered.

5. How refunds are paid

Refunds go back to the original payment method only, within 5–10 business days of approval. We do not pay cash refunds. Bank and card-processing fees charged by third parties may be deducted where the law allows.

6. Questions or disputes

Please contact us first at [email protected] with your invoice number. We answer refund requests within 3 business days and aim to settle every concern directly before any payment dispute is raised.